We provide convenient payment options depending on the service or travel package you are booking. Our team will confirm the available payment method, amount required and any applicable payment deadlines before your booking is finalised.

Your booking terms depend on the service or package selected. Where applicable, a package may include accommodation, designated transfers, guided activities and meals specifically listed in your itinerary. Before payment, we will clearly explain what is included, what is excluded, cancellation conditions and any important booking deadlines.

Cool Deals Adventures is based in Nairobi, Kenya. We assist travellers locally and can also help clients planning international journeys from Kenya and beyond. For our current office details and directions, please visit our Contact Us page.

You can contact our travel team through WhatsApp, phone, email or our website contact form. For the fastest response when making a travel enquiry, WhatsApp is a convenient way to reach us.

Age requirements depend on the destination, activity, accommodation provider and specific travel package. Some experiences may have minimum age requirements, while family-friendly options are available for travellers of different ages. Our team will advise you of any applicable requirements before you confirm your booking.

Wi-Fi availability depends on your hotel, lodge, resort, transport provider and destination. Many hotels and resorts provide Wi-Fi, although coverage and connection quality can vary, particularly in remote safari and wilderness locations. We can help you check connectivity when planning your stay.

Yes. We can assist with flight bookings and hotel arrangements based on your destination, travel dates, preferences and budget. Our goal is to bring the important parts of your journey together so that planning feels simpler.

Yes. We provide visa consultancy and application assistance to help travellers understand documentation requirements, application procedures and other important preparation steps. Visa decisions are made by the relevant embassy, consulate or immigration authority. Our role is to assist you with the preparation and submission process where applicable.

Yes. We offer passport application assistance to help travellers understand the application process, required documents and important preparation steps. Government authorities remain responsible for processing and issuing passports.

Because we believe travel should feel personal. We combine local knowledge, carefully considered travel options, responsive customer assistance and a genuine passion for creating memorable journeys. Whether you're planning a safari, beach holiday, honeymoon, international trip or simply need assistance with flights, hotels, passports or visas, we're here to make the process feel easier.